sales@ibnportal.com

Instant Business Network

Powerful web-based Help Desk tools for issue management

Easy-to-use

Fast and simple to use

MS Outlook integration

IBN Help Desk Overview

IBN Helpdesk software is an ASP.NET based solution for tracking client requests and creating schemes of help desk management using ITIL. IBN is a web-based helpdesk system that can be accessed through the web browser in the internet.Web-technology makes the remote access to the help desk system real. The web-based Helpdesk software is meant for customer service and support.

Our ASP.NET help desk solution enables creating a unified center for collecting user requests, and organizing issue management schemes. IBN Helpdesk allows for working up both external e-mail requests and internal messages concerning issues and tickets in your company.

IBN Issue Life Cycle

help desk lifecycle

Besides providing requests life cycle from initialization to closure, the ASP.NET helpdesk solution can substantially raise the effectiveness of your company performance. This can be achieved by using IBN work sharing and collaboration tools, getting external users to take part in the work, multilevel management system, automatic notifications and alerts as well as a wide range of reports.

IBN Help Desk solution is successfully used by our clients as a powerful instrument for organizing 24/7 support as well as providing call-center services.

IBN Help Desk Key Features

Internal and external issues, spam filters

Automatic processing external e-mail messages

Contact management

Issue related to-dos

issue management: solution offering, status changing, assigning of responsible users

MS Outlook and Mozilla Thunderbird integration

Issue time tracking

Reporting & statistics

Next Steps

Browse IBN Help Desk


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