Online Issue Tracking System
IBN HelpDesk is an ASP .NET based solution that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests, and fully customize your help desk scheme.
IBN HelpDesk is an integral part of Instant Business Network 4.7 – a comprehensive solution for contact management, collaboration and help desk. With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment. With IBN you can manage and solve incidents within a single workspace, better control project execution with information on client-related incidents.
IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers’ requests would benefit from IBN Help Desk as it can manage all work from a single unified software application. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing.