Help Desk Instant Messaging
IBN Client is a special multifunctional application by Mediachase, an additional IBN Help Desk component. The application can be installed and used by any IBN user.
IBN Client is an IM system for secure instant messaging and file exchange with your colleagues. With the help of IBN Client users can discuss issues (either tete-a-tete or through on-line conferences) and edit related documents. With this option you do not need to organize special meetings and send e-mails with attachments every time.
IBN Help Desk provides users with notifications and reminders that can be via e-mail or IBN Client. Users and their managers are always fully informed about deadlines as well as all the changes in their issues, tasks or events. They can navigate from the Client window to the announced object page and view the information in detail.
In addition, IBN Client allows using special bookmarks (web-applications) for quick access to web-resources (it may be your corporate web-site or Quick access to the IBN Help Desk Portal.
Five Ways to Use IBN Instant Messenger
- 1. Tracking personnel statuses (online, away, offline, etc.)
- 2. Messaging and file exchange
- 3. Online conferencing
- 4. Receiving alerts and notifications
- 5. Keeping disscusion log
|