IBN Help Desk is a web based solution for issue and incident management aimed to provide effective customer support and client services. In addition to the useful Issue Management capabilities, IBN Help Desk includes tools for contact management.

 

IBN, with special section Clients and Contacts, enables storing contact information, setting relationships between companies and people, and tracking related objects. Special filtering system allows creating custom views for easy navigation and reference, e.g. "All Clients", "Your Clients", "Partners", etc.

 

Company Info Tab contains fields for phones, e-mails, addresses, primary contacts, web site, industry code, affiliated organizations.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Related Objects Tab is aimed to keep a complete list of Activities related to the company or client. All of them are divided into categories — issues, projects, documents, to-dos.

 

IBN Help Desk allows you to not only automate the servicing of clients, but also to store information about customers and service history. In addition, IBN can set up different rules of processing service requests, depending on the value of the client, which increases customer loyalty and optimizes costs.